Most orders ship within 1-2 business days of when you place your order. On rare circumstances we may face a problem delaying in shipping your order and in that case, we will notify you by an email. We cannot guarantee any shipments by a specific date, nor will be held responsible for any shipping instructions given on an order. We will do our best to correspond the Customer in any way. And Due to delays from FedEx we are not responsible.
Shipping & handling rates include the cost of cardboard boxes and foam inserts to insulate and protect your wines plus labor and all charges levied by carriers.
winefolder.com automatically provides insurance for each order placed at no additional cost. Our insurance policy protects our customers from any damage or lost packages during transit.
It is the Customer's responsibility to be present at the time of delivery for an adult signature. If no one is available to receive the package, a second attempt to deliver will be made. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If, second attempts is unsuccessful, your order will be returned to winefolder.com. The Customer will be required to incur the cost of shipping and handling, regardless of the Customer deciding to cancel the order.